SUBSCRIBING TO ODDBOX
- How does an Oddbox subscription work?
- Do I have to have a subscription?
- Can I try a one-off box first?
- How often do you deliver boxes?
- What boxes are available?
- Do Oddbox offer referral rewards?
UPDATE MY ODDBOX
- How do I skip a delivery?
- How do I unskip / restore a delivery?
- How do I update my skips?
- How do I change my box type / size?
- How do I change the frequency of my subscription?
- How do I add an additional Oddbox subscription?
CHANGE MY DELIVERY DETAILS
- How do I change my delivery address?
- How do I update my safe place / delivery instructions?
- How do I find a safe place for my order?
- What is What 3 Words and how will it help my delivery?
- Can I have an Oddbox delivered to my current address and another friend / family member?
- How do I organise having my key returned?
CHANGE MY ACCOUNT DETAILS
PAYMENTS & BILLING
- Price Increase May 2026
- How do I set up an account?
- How do I change my payment method?
- How do I pay and when will I be charged?
- What should I do if my payment fails?
- Where can I find a credit on my account?
DELIVERY REGIONS & TIMINGS
REFER A FRIEND, GIFTS & DISCOUNTS
TROUBLESHOOTING & FEEDBACK
- How do I get in touch with Oddbox?
- I received some poor quality produce
- Items or add ons are missing from my box
- My Oddbox is missing
- You delivered someone else's box to me. What should I do?
- I'm having issues with my account
BOXES & PACKAGING
PICK-YOUR-OWN BOXES
PRODUCE
- Eggs
- Bananas
- Oddbox Recipes
- Is your produce organic?
- Is the produce in my Oddbox washed?
- I have allergies / dietary restrictions, is Oddbox suitable for me?
THE MARKET
- What is The Market?
- What makes The Market sustainable?
- I don't have an Oddbox subscription, can I still shop from The Market?
- How do I place an order?
- When and how will my order be delivered?
- What should I do if I have an issue with an item I’ve purchased?
SUSTAINABILITY, ENVIRONMENT & ETHICS
- What inspired Oddbox?
- Why is food waste a climate change issue?
- Is your produce locally sourced?
- What does being a B Corp mean?
- What is your 'Do Good Report' and where can I find it?
- How do the Oddbox cooking pastes fight food waste?