Sometimes, we may add a credit to your account if you experience issues as a gesture of apology.
Your credit balance is displayed on the left hand side of your account. (for e.g - Account credit: Credit: £5). Don’t worry, you won’t need to action this, it will be deducted from your next order automatically.
If you are expecting a credit and it doesn't appear here, please get in touch with our Customer Happiness Team.