You can exclude up to 3 items or entire food groups from your box. Your exclusions will be replaced with a substitute fruit or veg. We hope it’s something you’ll enjoy and perhaps haven’t seen in a while.
If you'd like to exclude an item, simply log in to your account and click on the tab Manage Box. Click on Box settings, a pop up window will appear. Click on Set exclusions, you’ll be able to amend your exclusions. Click on the pencil icon to add / update or remove your exclusions. Don't forget to click Save.
Alternatively, from the Manage Box tab, under Delivery, you'll see your Exclusions listed. Simply click on the pencil icon to amend accordingly.
*If you have more than one subscription. Select the desired subscription you wish to amend.
3 different exclusions can be added for each subscription and this can be updated whenever you’d like.
Your exclusions will remain in place until you decide to make any changes. Some customers find it handy to update their exclusions depending on what’s due in their upcoming box. You’ll be able to see this on our ‘Box Contents’ page on our website.
Any changes made after your cut-off will take effect from your next delivery.
*Please note - If you are part of our Box Customisation trial, we'll only take a look at your exclusions if we're making a last-minute swaps. If you choose to leave your box as it is, we’ll stick to your exclusions list. If you make any swaps, we’ll assume that the fruit and veg you’ve chosen is what you’d like. Even if the items were previously on your exclusions list.
If you have any questions, please get in touch with our Customer Happiness Team.