If your concierge is not in to allow access to the building, your driver will do their best to hide the box somewhere right outside the building.
This is, however, quite risky to do if you live on a busy street. Due to a tight delivery schedule, the drivers unfortunately cannot wait for the concierge to return / for someone to open the door for them.
If there is no safe place around your house / block - they may have no other choice to leave your ODDBOX at the entrance and open to the street.
We actually have a key/fob holding service available which would out much better and would allow your driver to access the building and leave your box safely inside. Probably even right to your doorstep!