If your concierge is not in to allow access to the building, your driver will do their best to hide the box somewhere right outside the building.
Due to a tight delivery schedule, the drivers unfortunately cannot wait for the concierge to return or for someone to open the door for them.
If there is no safe place around your house or block the driver will leave your box at the entrance. If you're worried about your box being left outside, we do have a key/fob holding service available to allow the driver to access the building and leave your box safely inside.
Please get in touch for more information on this