If your concierge is not in to allow access to the building, your driver will do their best to hide the box somewhere right outside the building. This is, however, quite risky to do if you live on a busy street.
Due to a tight delivery schedule, the drivers unfortunately cannot wait for the concierge to return or for someone to open the door for them. If there is no safe place around your house or block - they may have no other choice to leave your ODDBOX at the entrance or on the street.
We actually have a key/fob holding service available to allow the driver to access the building and leave your box safely inside. Even to your doorstep if you so wish!