As we deliver overnight between 7pm and 7am*, your driver will not ring your doorbell unless you instruct them to do so. However you will receive a real time email with a photo of where your box was delivered.
If you would like your driver to ring your doorbell or call you at the time of delivery, please add ‘BUZZ/CALL ANY TIME’ to your delivery instructions during sign up or on the ‘Account Info’ page on your Oddbox account. Just be sure to click ‘Update’ at the bottom of the page to save your changes.
If you would prefer to not be disturbed, we ask that you list a ‘safe place’ for your box to be left in. Your safe place can be anywhere that is slightly hidden, away from any foot traffic. For example:
- Hidden behind a bush, a wall or plant pot
- Behind your bin or inside a paper recycling bin
- In a shed or bike shed, providing that your driver is able to gain access using your delivery instructions
- With a 24 hour concierge, providing they are happy to accept food deliveries
- If you live in a terrace house you may like to request that your box is hidden in your rear garden. If so we'd recommend giving clear instructions as to how your driver can tell which garden is yours.
Please note that our boxes do not fit under most cars, so this is not a suitable delivery spot for your box.
We advise against getting a box delivered to your neighbour or to a work address due to the fact that we deliver at unsociable hours. However, if there is a safe place to leave your box overnight and we deliver to your office postcode, then we would love to have you on board.
If you have a 24hr concierge and they are not in to allow access to the building, your driver will do their best to hide the box somewhere right outside the building. Due to a tight delivery schedule, the drivers unfortunately cannot wait for the concierge to return or for someone to open the door for them.
If you live in a block of flats without a 24hr concierge, you can provide us with the door code in your delivery instructions or set up a key/fob holding system with us, which would allow your driver access to the main door of your building so they can deliver the box safely inside. Please get in touch here to find out more.
If you would like to update your delivery instructions, please visit this FAQ: How do I change my delivery instructions?
*If you are in our Northern delivery area your box may arrive within a slightly wider delivery window, from 4:30pm to 7am.
** Please note that we can not accept or make use of fire brigade keys to access a safe space. These keys are for emergency responders and Oddbox drivers are not permitted to use them for delivery. We also can not accept lockbox codes for security and liability purposes.