If you know the neighbor who has provided the key for the building, you would need to reach out to them and ask if they are willing to let us use the key for your delivery as well.
You can also ask us (at Customer Happiness) and we can tell you if they’ve indicated on their form that they are happy to share their fob. Our key holding form allows customers to indicate whether they are willing to have their key used for other customers. If they are, we can get that all sorted for you! If they aren’t, then you would have to provide your own key/fob for the building.
For privacy reasons, we cannot share details of your neighbour with you without asking asking their permission - so this bit of the process may take sometime. If you have managed to get a hold of them, write us with them in cc and the process will be much quicker :)